Since 13th of June 2014 customers have to explain their withdrawal. Just returning the item is no longer sufficient.
You have the right to cancel your purchase within fourteen days without having to give a reason.
If you want to return an item please contact us before
via telephone: +49 (0)6130 9119-111
via e-mail: firstname.lastname@example.org
Free return shipment
Return shipment to us is for free. We will send you a return label for free return via mail upon request. You have to print the label and stick it to the package.
Please note that we do not accept unpaid shipments!
After receiving your package the processing of your withdrawal may take up to 5 days.
To speed up the process please enclose our return form duly completed to your return shipment: Download our return form.